Frequently Asked Questions
How do I make a payment on my trip?
Why are there two separate charges on my credit card?
I paid for travel insurance, but my confirmation says "Travel Insurance Declined"
How do I book Shore Excursions?
How do I complete my Passenger Immigration Form/Online Check-In Form?
When will I receive my final documents?
How do I book a cruise?
1. Send us a completed Cruise Line Deposit Form via mail, email, or fax.
Grand American Tours
5 South Morton Avenue
Morton, PA 19070
fax: 610-328-4769
2. Call us toll free at 1-800-423-0247 and we will complete the form for you over the phone
How do I make a payment on my trip?
1. Send us a completed Credit Card Form via mail, email, or fax.
Grand American Tours
5 South Morton Avenue
Morton, PA 19070
fax: 610-328-4769
2. Call us toll free at 1-800-423-0247 and we will complete the form for you over the phone
Why are there two separate charges on my credit card?
You may see a payment directly to the cruise line for your cruise. The total cost of your trip may include airfaire, motorcoach, etc. which would not get charged to the cruise line. That portion gets charged to Grand American Tours.
I paid for travel insurance, but my travel documents say "Travel Insurance Declined"
Check to make sure you are looking at a document from the cruise line. All of the cruise lines offer their own travel insurance. This just means you did not purchase travel insurance from the cruise line. If you purchase insurance through Grand American Tours you should receive a confirmation and the insurance information. Please contact us if you did not receive them.
1-800-423-0247
Flights
Air schedules are not available until 45 days prior to departure.
Direct flights are not always possible with groups.
Seat assignments are provided if the airline allows it. If you are missing seat assignments on your flight itinerary, we were not able to get them in advance and you will get those when you check-in at the airport.
Boarding passes for group air reservations are not available online. You can get them when you check in at the airport. We cannot give you a confirmation number for your flights because there is only one number that applies to the whole group.
Cancellation Policy
If you want to cancel your cruise, please send us a notification in writing.
email: info@grandamericantours.com
mail a letter to:
Grand American Tours
5 South Morton Avenue
Morton, PA 19070
fax: 610-328-4769
Insurance premium (if purchased) is non-refundable.
Airfare, pre and post nights, and motorcoach transportation, if included, and any Grand American Tours service fees are non-refundable at the time your final payment is due to Grand American Tours.
Cancellation policies vary by cruise line and can be found on the cruise line websites:
Cancellation Policy for Amadeus River Cruises
Cancellation Policy for Carnival Cruise Line
Cancellation Policy for Celebrity Cruises®
Cancellation Policy for Cunard Line®
Cancellation Policy for Holland America Line
Cancellation Policy for Norwegian Cruise Line
Travel Insurance
1. We advise everyone to purchase travel insurance.
2. Arch RoamRight insurance from Grand American Tours is non-refundable.
3. Pre-existing conditions are covered if insurance is purchased within 21 days of booking your
cruise.
4. Insurance is available to purchase up until 1 day prior to your departure, but will not cover pre-
existing conditions if not purchased within 21 days of booking.
5. Click here for comprehensive details of coverage available on our website or call us. We’ll send
you more details. 1-800-423-0247
How do I book shore excursions?
Shore excursions are available on the cruise line websites. They can be booked either online, onboard the ship, or you can call us toll free at 1-800-423-0247 for assistance.
Shore Excursions for Carnival Cruise Line
Create a username and password to enter the Cruise Manager to book shore excursions
Shore Excursions for Celebrity Cruises
Sign in to enter the Cruise Planner to book shore excursions
Shore Excursions for Cunard Line
Sign into your reservation to book shore excursions
Shore Excursions for Holland America Line
Create a username and password to access your reservations to book shore excursions
Shore Excursions for Norwegian Cruise Line
Search for shore excursions at the top of the page or scroll down to Already Booked and click Create An Account to login to your reservation with a username and password so you can book shore excursions
Shore Excursions for Princess Cruises®
Use the right side of the screen to login to your reservation to book shore excursions
Shore Excursions for Royal Caribbean Cruise Line
Sign in on the left side of the screen to enter the Cruise Planner to book shore excursions
How do I complete my Passenger Immigration Form/Online Check-In Form?
The Passenger Immigration Form and the Online Check-In Form are the same thing. Once completed, you will be able to print out your boarding pass and luggage tags for your cruise. You will find this on the cruise line website, or you can call us toll free at 1-800-423-0247 for assistance.
Online Check-In for Carnival Cruise Line
Online Check-In for Celebrity Cruises
Sign in or click Create An Account under the Sign In button to create a username and password to enter the Online Check-In Form
Online Check-In for Cunard Line®
Sign into your reservation to complete your Online Check-In Form
Online Check-In for Holland America Line
Sign in or create a username and password to access your reservation and the Online Check-In Form
Online Check-In for Norwegian Cruise Line
Sign in or click the blue Register button at the bottom to create a username and password to access your reservation and the Online Check-In Form
Online Check-In for Princess Cruises®
Use the right side of the screen to login to your reservation and the Online Check-In Form
Online Check-In for Royal Caribbean Cruise Line
Sign in or click Create An Account under the Sign In button to create a username and password to enter the Online Check-In Form
Passports and Passport Cards
A passport card can only be used for travel by land or by sea. A regular passport is needed anytime someone is flying from or to another country including Canada and Mexico.
IT IS STRONGLY ADVISED BY EVERY CRUISE LINE TO TRAVEL WITH A PASSPORT THAT IS VALID FOR 6 MONTHS AFTER YOUR CRUISE ENDS.
If something happens and you get stuck out of the country for some time, you want to be sure you will be able to fly home.
When will I receive my final documents?
Documents are usually ready between 45 and 30 days prior to departure. Luggage tags will be sent with the documents. For Princess Cruises® their online check in must be done in order to print the luggage tags.
Baggage
There is usually a fee for every checked bag. Check the airline website for details. The first bag may be free, but that is usually for International flights.
Military Discounts
For cruise lines that offer military discounts, the discount only applies to the person who was/is in the military. It does not apply to spouses if they did not also serve in the military.
Casinos Onboard
For ships that have casinos onboard, they are open in international waters. They have to be 10 miles off the coast of any port.
Call Grand American Tours ~ 1-800-423-0247
Grand American Tours
Grand American Tours 5 South Morton Avenue Morton, PA 19070
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