How do I make a payment on my trip?
Why are there two separate charges on my credit card?
I paid for Travel Protection, but my documents say "Travel Protection Declined"
How do I book Shore Excursions?
How do I complete my Passenger Immigration Form/Online Check-In Form?
When will I receive my final documents?
You may see a payment directly to the cruise line for your cruise. The total cost of your trip may include airfaire, motorcoach, etc. which would not get charged to the cruise line. That portion gets charged to Grand American Tours.
Check to make sure you are looking at a document from the cruise line. All of the cruise lines offer their own travel protection. This just means you did not purchase travel protection from the cruise line. If you purchase travel protection through Grand American Tours you should receive a confirmation and the travel protection information. Please contact us if you did not receive them.
1-800-423-0247
Air schedules are not available until 45 days prior to departure.
Direct flights are not always possible with groups.
Seat assignments are provided if the airline allows it. If you are missing seat assignments on your flight itinerary, we were not able to get them in advance and you will get those when you check-in at the airport.
Boarding passes for group air reservations are not available online. You can get them when you check in at the airport. We cannot give you a confirmation number for your flights because there is only one number that applies to the whole group.
If you want to cancel your cruise, please send us a notification in writing.
email: info@grandamericantours.com
mail a letter to:
Grand American Tours
P.O. Box 50
Morton, PA 19070
fax: 484-234-6170
Insurance premium (if purchased) is non-refundable.
Airfare, pre and post nights, and motorcoach transportation, if included, and any Grand American Tours service fees are non-refundable at the time your final payment is due to Grand American Tours.
Cancellation policies vary by cruise line and can be found on the cruise line websites:
Cancellation Policy for American Queen Voyages
Cancellation Policy for Amadeus River Cruises
Cancellation Policy for Carnival Cruise Line
Cancellation Policy for Celebrity Cruises®
Cancellation Policy for Cunard Line®
Cancellation Policy for Holland America Line
Cancellation Policy for Norwegian Cruise Line
Cancellation Policy for Oceania Cruises®
1. We recommend everyone purchase Travel Protection.
2. You may cancel your Trip Mate policy by notifying Grand American
Tours in writing within 14 days of purchasing your policy. After 14 days, the
policy is non-refundable. See policy for full details.
3. Trip Mate will waive the Pre-Existing Medical Condition exclusion if all of the following conditions are met:
5. Travel Protection is available to purchase up until the day before departure.
6. For a full description of coverage, please Click here for comprehensive
details of coverage available on our website or call us. We’ll send you more
details: 1-800-423-0247
7. Travel Protection can be paid by credit card using our Secure Online Payment Form or by calling 1-800-423-0247. If you would like to pay by check, please send payments to Grand American Tours at PO Box 50, Morton, PA 19070 with this signed insurance form.
Shore excursions are available on the cruise line websites or on their phone apps. Please call us toll free at 1-800-423-0247 for assistance.
Shore Excursions for Carnival Cruise Line
Sign In or Create an Account and password to enter the Cruise Manager to book shore excursions
Shore Excursions for Celebrity Cruises
Sign In or Create an Account to enter the Cruise Planner to book shore excursions
Shore Excursions for Cunard Line
Sign into your reservation with your booking number and date of birth to book shore excursions
Shore Excursions for Holland America Line
Sign In or Create an Account to access your reservations to book shore excursions
Shore Excursions for Norwegian Cruise Line
Search for shore excursions at the top of the page or scroll down to Already Booked and click Login or Create An Account to login to your reservation with a username and password so you can book shore excursions
Shore Excursions for Oceania Cruises
Click My Account/Reservation in the top left corner and Sign In or Create an Account to book shore excursions
Shore Excursions for Princess Cruises®
Sign In with your booking number and date of birth to book shore excursions
Shore Excursions for Royal Caribbean Cruise Line
Sign In or Create an Account to enter the Cruise Planner to book shore excursions
The Passenger Immigration Form and the Online Check-In Form are the same thing. They can be completed online or in the cruise line phone apps. Please see details below for each Cruise Line. Please call us toll free at 1-800-423-0247 for assistance.
Carnival Cruise Line
Celebrity
Online Check-In for Cunard Line®
Sign into your reservation to complete your Online Check-In Form
Online Check-In for Holland America Line
Sign In or create a username and password to access your reservation and the Online Check-In Form
Norwegian Cruise Line
Oceania
Princess
Royal Caribbean Cruise Line
A passport card can only be used for travel by land or by sea. A regular passport is needed anytime someone is flying from or to another country including Canada and Mexico.
IT IS STRONGLY ADVISED BY EVERY CRUISE LINE TO TRAVEL WITH A PASSPORT THAT IS VALID FOR 6 MONTHS AFTER YOUR CRUISE ENDS.
If something happens and you get stuck out of the country for some time, you want to be sure you will be able to fly home.
Documents are usually ready between 45 and 30 days prior to departure. Luggage tags will be sent with the documents.
There is usually a fee for every checked bag. Check the airline website for details. The first bag may be free, but that is usually for International flights.
For cruise lines that offer military discounts, the discount only applies to the person who was/is in the military. It does not apply to spouses if they did not also serve in the military.
For ships that have casinos onboard, they are open in international waters. They have to be 10 miles off the coast of any port.
Formal Nights are optional on some cruise lines. If you would like to opt out of a Formal Night, you can go to the buffet or have room service. Formal wear will be expected in the main dining room. Norwegian Cruise Line and Oceania do not have formal nights.
Grand American Tours
Grand American Tours P.O. Box 50 Morton, PA 19070
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