Frequently Asked Questions

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1. Click here to MAKE A RESERVATION online
2. Send us a completed Cruise Line Deposit Form via mail, email, or fax: Grand American Tours, P.O. Box 50, Morton, PA 19070 ~ info@grandamericantours.com ~ fax: 484-234-6170
3. Call us toll free at 1-800-423-0247 and we will complete the form for you over the phone

You may see a payment directly to the cruise line for your cruise. The total cost of your trip may include airfaire, motorcoach, etc. which would not get charged to the cruise line. That portion gets charged to Grand American Tours.

Air schedules are not available until 45 days prior to departure. 

Direct flights are not always possible with groups. 

Seat assignments are provided if the airline allows it. If you are missing seat assignments on your flight itinerary, we were not able to get them in advance and you will get those when you check-in at the airport. 

Boarding passes for group air reservations are not available online. You can get them when you check in at the airport. We cannot give you a confirmation number for your flights because there is only one number that applies to the whole group.

1. We recommend everyone purchase Travel Protection.

2. You may cancel your Trip Mate policy by notifying Grand American     

    Tours in writing within 14 days of purchasing your policy. After 14 days, the 

    policy is non-refundable. See policy for full details. 

3. Trip Mate will waive the Pre-Existing Medical Condition exclusion if all of the following conditions are met: 

• Your plan cost for this plan is received within 21 days of the date your initial payment or deposit for your trip is received
• You are medically able and not disabled from travel at the time your plan cost is paid based on assessment of a physician

5. Travel Protection is available to purchase up until the day before departure.

6. For a full description of coverage, please Click here for comprehensive 

    details of coverage available on our website or call us. We’ll send you more 

    details: 1-800-423-0247

7. Travel Protection can be paid by credit card using our Secure Online Payment Form or by calling 1-800-423-0247. If you would like to pay by check, please send payments to Grand American Tours at PO Box 50, Morton, PA 19070 with this signed insurance form.

The Passenger Immigration Form and the Online Check-In Form are the same thing. They can be completed online or in the cruise line phone apps. Please see details below for each Cruise Line. Please call us toll free at 1-800-423-0247 for assistance.

 Carnival Cruise Line

• Check-in is available through your Carnival account on the Carnival app or at www.carnival.com 
• Check-in is available 14 days prior to cruise departure up until 3 days prior to cruise departure
• Once check-in is complete your Boarding Pass will be available to print from online or available to view in the app
• Luggage tags are emailed with final documents - between 30 and 45 days prior to departure

 Celebrity

• Check-in is available through your Celebrity account on the Celebrity app or at www.celebrity.com/account
• Check-in is available 45 days prior to cruise departure up until 3 days prior to cruise departure
• Once check-in is complete your Xpress Pass - Boarding Pass will be available to print from online or available to view in the app
• Luggage tags are emailed with final documents - between 30 and 45 days prior to departure

Online Check-In for Cunard Line®

Sign into your reservation to complete your Online Check-In Form

Online Check-In for Holland America Line

Sign In or create a username and password to access your reservation and the Online Check-In Form

 Norwegian Cruise Line

• Check-in is available through your NCL account on the NCL app or at www.ncl.com/shorex/login
• Check-in is available 21 days prior to cruise departure up until 3 days prior to cruise departure
• Once check-in is complete NCL will issue your final documents to Grand American. We will email the final documents which include the boarding pass and luggage tag to you. (NCL will not issue final documents for a reservation until all passengers in that reservation have completed their pre-cruise check-in.)

 Oceania

• Check-in is available through your Oceania account  https://www.oceaniacruises.com/.  Oceania does not have an app. 
• Guest Registration must be completed by their final payment date.
• Pre-Cruise check-in is available 21 days prior to departure.
• Once the Pre-Cruise check-in is complete you will be able to print your boarding pass.
• Luggage tags are mailed to you directly from Oceania approximately 30 days prior to departure.
• Once check-in is complete Oceania will issue your final documents to Grand American. We will email the final documents to you.

 Princess

• Check-in is available through their Princess account on the Princess app or at  https://book.princess.com/cruisepersonalizer/index.page
• Check-in is available from the time your deposit is paid up until 3 days prior to cruise departure
• Princess does not have a boarding pass
• Luggage tags are emailed with final documents - between 30 and 45 days prior to departure

 Royal Caribbean Cruise Line

• Check-in is available only through your RCCL account on the RCCL app
• Check-in is available 45 days prior to cruise departure up until 3 days prior to cruise departure
• Once check-in is complete the Set Sail Boarding Pass will be available in the app
• Luggage tags are emailed with final documents - between 30 and 45 days prior to departure

Documents are usually ready between 45 and 30 days prior to departure. Luggage tags will be sent with the documents. 

For cruise lines that offer military discounts, the discount only applies to the person who was/is in the military. It does not apply to spouses if they did not also serve in the military. 

Formal Nights are optional on some cruise lines. If you would like to opt out of a Formal Night, you can go to the buffet or have room service. Formal wear will be expected in the main dining room. Norwegian Cruise Line and Oceania do not have formal nights.