Frequently Asked Questions

---

1. Click here to MAKE A RESERVATION online
2. Send us a completed Cruise Line Deposit Form via mail, email, or fax: Grand American Tours, P.O. Box 50, Morton, PA 19070 ~ info@grandamericantours.com ~ fax: 484-234-6170
3. Call us toll free at 1-800-423-0247 and we will complete the form for you over the phone

You may see a payment directly to the cruise line for your cruise. The total cost of your trip may include airfaire, motorcoach, etc. which would not get charged to the cruise line. That portion gets charged to Grand American Tours.

Air schedules are not available until 45 days prior to departure. 

Direct flights are not always possible with groups. 

Seat assignments are provided if the airline allows it. If you are missing seat assignments on your flight itinerary, we were not able to get them in advance and you will get those when you check-in at the airport. 

Boarding passes for group air reservations are not available online. You can get them when you check in at the airport. We cannot give you a confirmation number for your flights because there is only one number that applies to the whole group.

1. We recommend everyone purchase travel insurance.

2. You may cancel your Arch RoamRight policy by notifying Grand American     

    Tours in writing within 15 days of purchasing your policy. After 15 days, the 

    policy is non-refundable. See policy for full details. 

3. Pre-existing medical conditions may be eligible for coverage when:

• The premium is received within 21 days of initial trip deposit
• You insure 100% of the cost of all Travel Arrangements that are subject to cancellation penalties or restrictions
• You are not disabled from travel at the time premium is paid

4. The current policy is for travelers 80 or younger at the time of purchase. 

    Please contact us for travelers who will be 81+ at the time of purchase.

5. Insurance is available to purchase up until 60 days prior to departure.

6. For a full description of coverage, please Click here for comprehensive 

    details of coverage available on our website or call us. We’ll send you more 

    details: 1-800-423-0247

7. INSURANCE MUST BE PAID BY CHECK. Please send payments to Grand 

    American Tours at PO Box 50, Morton, PA 19070

The Passenger Immigration Form and the Online Check-In Form are the same thing. Once completed, you will be able to print out your boarding pass and luggage tags for your cruise. You will find this on the cruise line website, or you can call us toll free at 1-800-423-0247 for assistance.

Online Check-In for American Queen Voyages

Online Check-In for Carnival Cruise Line

Online Check-In for Celebrity Cruises

Sign In or click Create an Account under the Sign In button to create a username and password to enter the Online Check-In Form

Online Check-In for Cunard Line®

Sign into your reservation to complete your Online Check-In Form

Online Check-In for Holland America Line

Sign In or create a username and password to access your reservation and the Online Check-In Form

Online Check-In for Norwegian Cruise Line

Sign In or click the blue Register button at the bottom to create a username and password to access your reservation and the Online Check-In Form

Online Check-In for Oceania Cruises®

Click My Account/Reservation in the top left corner and Sign In or Create an Account to complete your Online Check-In

Online Check-In for Princess Cruises®

Sign In with your booking number and date of birth to complete your Online Check-In

Online Check-In for Royal Caribbean Cruise Line

Sign In or click Create an Account under the Sign In button to create a username and password to enter the Online Check-In Form

Documents are usually ready between 45 and 30 days prior to departure. Luggage tags will be sent with the documents. 

For cruise lines that offer military discounts, the discount only applies to the person who was/is in the military. It does not apply to spouses if they did not also serve in the military. 

Formal Nights are optional on some cruise lines. If you would like to opt out of a Formal Night, you can go to the buffet or have room service. Formal wear will be expected in the main dining room. Norwegian Cruise Line, Oceania, and American Queen Voyages do not have formal nights.